Privacy Policy

Last Updated: March 29, 2026

1. Information We Collect

Personal Information:

  • Name
  • Email address
  • PayPal transaction ID

Order Information:

  • Book title and details
  • Author name/pen name
  • Book preferences and specifications
  • Cover preferences

2. How We Use Your Information

We use your information to:

  • Process and deliver your order
  • Send order confirmations and delivery notifications
  • Deliver your completed files via secure download link
  • Respond to support requests
  • Improve our services

3. Information Sharing

We share your information with:

  • PayPal (payment processing)
  • Microsoft (email delivery via Office 365)

We do NOT:

  • Sell your personal information
  • Share your information for marketing purposes
  • Use your book content for any purpose other than delivery

4. Data Storage

Your data is stored:

  • Order details: Stored securely in our WooCommerce database on our hosted server
  • Delivered files: Provided via secure download link
  • Emails: Microsoft Office 365

5. Data Retention

  • Order records: Retained for 2 years for support purposes
  • Delivered files: Available for 30 days after delivery
  • Email records: Retained per Microsoft’s policies

6. Your Rights

You have the right to:

  • Request a copy of your personal data
  • Request deletion of your personal data
  • Opt out of marketing communications
  • File a complaint with a data protection authority

7. Cookies

Our website may use cookies for:

  • Essential site functionality
  • Analytics (if implemented)

8. Security

We protect your information through:

  • Secure payment processing via PayPal
  • Secure, access-controlled database storage on our hosted server
  • Standard email encryption

9. International Transfers

Your data may be processed in countries where our service providers operate, including the United States (Microsoft).

10. Children’s Privacy

Our service is not intended for users under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this policy at any time. Significant changes will be communicated via email.

12. Contact

For privacy questions or requests:
Email: support@aiwritemybook.com

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